Hereafter are the terms and conditions that apply to any legal contract (including verbal agreements, which are considered valid just like written contracts, as well as contracts made through electronic means) between you and Asia Paradise Hotel (hereafter referred to as the "hotel").
These terms and conditions, along with the respective rights and obligations of the parties, are governed by and interpreted under the laws of the Socialist Republic of Vietnam.
By making a reservation or requesting a service from the hotel, whether in writing or verbally, you agree that you have read, understood, and voluntarily accepted the current terms and conditions.
1. Prices
All prices on the hotel website are for reference only and include VAT. These prices are subject to change at any time, with or without notice.
The hotel guarantees only the prices specified in the contract or booking document between you and the hotel.
Room rates published on the website include breakfast. Additionally, you can purchase breakfast tickets directly at the hotel. The prices for breakfast tickets may vary based on the type of breakfast served each day and during different tourist seasons.
2. Policies for Children
- Children under 6 years old sharing a room with their parents or guardians are complimentary additional charges.
- Children aged 6 to under 12 ages share the room with parents or guardians must pay an additional surcharge for sharing their room or for an extra bed, which includes breakfast.
- Children aged 12 and older are subject to the same extra bed surcharge policy as adults.
3. Booking and Payment
- Unless otherwise agreed, all bookings are guaranteed only when the hotel receives a deposit of at least 30% of the total cost.
- Unless otherwise agreed, the remaining balance must be paid upon the date of your arrival or departure.
- Payments can be made via bank transfer, credit card, secure online payment systems, or cash.
4. Cancellation Policy
Cancellation by the Customer
If you wish to cancel your room reservation, please note the following cancellation fees apply, except in the cases of Force Majeure:
- 50% of the total cost if the cancellation is requested within 3 days of your check-in date.
- 100% of the total cost if the cancellation is confirmed by the hotel within 2 days of your check-in date.
Cancellation by the Hotel
The hotel reserves the right to cancel a reservation automatically under the following circumstances:
- If the deadline for the deposit has passed and the hotel has not received the required deposit for guarantee.
- In cases of force majeure (such as floods, riots, health or safety threats to guests, or government requisitions). In such cases, the hotel will refund the amount paid by the customer.
5. Check-In and Check-Out
Check-in is at 14:00
Check-out is at 12:00
If you arrive at the hotel before 14:00, you may be able to check in earlier either if your room is available, though an additional early check-in fee will apply. To guarantee check-in immediately upon your arrival before 14:00, please book your stay one day in advance.
If you wish to check out after 12:00, the hotel will do its best to accommodate your request based on the booking schedule. Late check-out fee will apply:
-50% of the room rate if you check out before 18:00
-100% of the room rate if you check out after 18:00.
6. Legal Terms
The terms between the customer and the hotel are governed by the laws of the Socialist Republic of Vietnam. The Vietnamese courts have the authority to resolve all disputes between the customer and the hotel.